FAQ & Help

Freeshells.org absolutely does not help users configure the software in their accounts. It is expected of you to have the skills and knowledge to maintain your account and software.


That being said, if there is an issue with the server configuration or something is not right with the server that we provide, feel free to submit a ticket.


Here are some of the most common issues that i am asked repeatedly….


Problem 1 –  My SSH Login does not work:

  1. You need to log in to the control panel located at https://trump.freeshells.org:8080 and create a shell account using the web interface. The user/password in your welcome email is not a ssh login, as stated in the welcome email. If you have a paid account, the correct url is https://super.freeshells.org:8080
  2.  You tried the wrong password too many times and now the firewall is blocking you. You must now wait 1 hour, sorry.


Problem 2 – I lost my password and cant reset it:

  1. We disabled password resets in ISPConfig, so of course you cant reset it. You must submit a ticket to have it changed, and we most likely will just resend the original welcome email.


Problem 3 – All my stuff keeps getting killed

  1. Well, we probably meant it when we said free users get 1 irc connection and you cant use too much cpu or ram, run any game servers, shoutcast, irc servers, etc. Its not our fault users like to try anyway, so we simply implemented methods to prevent it automatically. If you don’t like it, upgrade to get on super.freeshells.org and your problem is solved.
Q: I need help, where is your support?
A: We offer limited support for free accounts. We do not offer support for third party applications such as eggdrop or znc. Paid users will get some minor support for configuration issues but in general, we only offer support for issues with the sever itself. We provide the platform for you, its up to you from there. You can contact us on irc.criten.net in #freeshells.org or via our ticket system. Users may help you via our irc channel.
Q: I signed up, but now my account doesnt exist.
  1. We may have marked your account as fraud, very common. You probably put bad billing information. We check that. Sorry, don’t sign up again.
  2. You may have signed up a very long time ago, your accounts long gone, but feel free to sign up again.
  3.  Your account may have been removed for inactivity, try signing up again with your email and seeing if you have an account on record in the billing panel. It will show the status of any account.
  4. In the event a malicious user actually reads this FAQ wondering why their account is gone, it may have been deleted due to malicious activities.
Q: I received my login details email but I get access denied when I try to ssh to the server.
A: The username and password sent in the welcome email are for your SSH login. Those are the only details that will work for you to SSH to the server. All the information you need is in that email.
The username and password you choose at signup for the your account ARE NOT LOGIN DETAILS FOR SSH. They are login details to the WHMCS billing panel.
Q: What is the ip/domain for ssh, ftp, mail, or dns?
A: You can use ssh.freeshells.org, or for mail you can use mail.freeshells.org.
Q: Can I use freeshells to…. run an eggdrop, bnc, or for development, etc.
A: Yes, freeshells.org allows eggdrops, psybnc’s, znc, and other bouncer/irc software to be run in the background. We do not allow IRC Servers, Game servers, shoutcast, or Commercial (for a profit) software to be ran on our free server.
Q: Do I need to use a freeshells subdomain or can I use my own?
A: You can use your own domain, sub domain, or a free domain from dns providers such as freenom or afraid.org. You can also use your own domain for email only if you wish. Simply point your domain to our main ip. You can even put a totally made up domain like ‘halsdfgba.com’ if you wish.
Q: Why do I need to create a website in the panel even if I don’t plan on having a website? I just want a shell!
A: This is the way ispconfig works, and we cant change it. Creating the website creates your home directory, and you
Must have a home directory to have a shell account.
Q: I forgot my password
A: In the event you forget your password you cannot reset it. You must submit a ticket in the billing system. If you do manage to change your password through the billing system, it may not work if it does not meet ISPConfig’s security requirements and lock you out of ISPConfig.
Q: Do you backup user data?
A: We do have backups, but they are not for the users. In the event of a server catastrophe the server will be restored to the last good backup unless we want to upgrade to a newer version of debian. Your account may or may not be intact.
Q: Can you install a certain package for me?
A: Yes, just pm me via irc or via a ticket and I will. There are some packages I will not install such as java. Most packages can be installed locally and if you wish to do this, go right ahead. hint: ./configure –prefix=$HOME
Q: Do you give out sudo or other root access?
A: Is the moon purple? Fuck no we don’t, buy your own vps if you want root. That being said, quit blindly following tutorials online prefixed with ‘sudo’, chances are you can skip that part because we already have most things installed.
Q: Can i change my website domain in ISPConfig?
A: Yes, simply change it and click save. Your existing website will not be deleted
Q: Can i change my SSH username?
A: Yes, but there is a bug in ISPConfig that doesnt give your home directory permissions. Submit a ticket after you do so for a permissions correction.