Freeshells appreciates happy customers! When something goes wrong involving a customer account these Terms of Service are where everyone goes to look.
We keep everything straightforward and our customer support is there to help you. At Freeshells we believe in second chances for misunderstandings and
small issues created by customers.
We do our best to follow a Law of the Land stance when it comes to content hosted
within our services.
Freeshells does its best to take a Law of the Land stance when it comes to
content hosted on its services. Content must abide by the laws of the country the services is hosted within, as well as not break any
other points documented in these Terms of Service or our Acceptable Usage Policy.
If you feel a service is in violation of a residing countries laws, please file a Police Report with your local police department.
In order to use our services, you are required to provide current and accurate identification, contact information, and other details as part of the
registration process. You are responsible for maintaining the confidentiality and accuracy of your account information, and you are
responsible for all activities that occur under your account. You are solely responsible for all content on your account.
You agree to immediately notify Freeshells of any unauthorized use of your account or any other breach of security. Freeshells will not
be liable for any loss or damage arising from your failure to provide us with accurate information or to keep your account secure.
Freeshells may cancel or suspend your access to Freeshells services at any time and for any reason without notice.
Upon cancellation or suspension, your right to use the service will stop immediately. You may not have access to data
that you stored on the service after we suspend or terminate the service. You are responsible for backing-up your data
that you use with the service. If we cancel your service in its entirety without cause, we will refund to you on a pro-rata
basis the amount of your payment corresponding to the portion of your service remaining right before we terminated your service.
Services with recurring billing will be due for payment on the same day as the service was created each month.
Invoices for recurring services will be issued 10 days in advance of the due date.
Unpaid services will be suspended one day past the due date on the service.
Unpaid services will be terminated seven days past the due date on the service for VPS's
and 30 days past the due date for shell accounts.
Account credit does not expire, and cannot be transferred from one client to another.
Existing account credit will not be automatically applied to services. Clients with a subscription must cancel their subscription and use the credit on the next invoice.
4,3,3 -Add Funds invoices may be created upon request via the ticket system in any amount between
$15.00 and $300.00. When an Add Funds invoice is paid, the invoice total is automatically deposited into the
client's account credit balance.
Account credit may not be withdrawn or 'cashed out' in the form of a refund or other payment.
PayPal transactions are eligible for refund within 3 days of the initial order payment.
PayPal payments must originate from verified PayPal account.
Credit and Debit Cards
Credit Card transactions are eligible for refund within 3 days of the initial order payment.
Bitcoin payments are accepted via the Coinbase gateway.
Bitcoin payments are not eligible for refunds.
Alipay payments are not eligible for refunds.
Chargebacks / Disputes
Chargebacks and disputes against any payment will result in immediate suspension
of all services on the account until the dispute is removed, and the account prohibited from placing any further orders.
At the Billing Department's discretion, all services on the account may be terminated
without compensation in the event of dispute or chargeback.
Orders that remain unpaid for more than 24 hours are automatically removed from the system.
Service modification cannot be performed on or past the service's due date. Any outstanding invoices must be settled before service
modification can be performed.
6,1,2 - Service modification that will lower the value of the service
will automatically deposit the difference in values for the remainder of the billing cycle to the client's
account credit balance.
Service modification that will raise the value of the service will be billed for the difference in values from the date of
modification until the end of the service's current billing cycle. The modification will be applied once the issued invoice is settled.
An existing service may be transferred to another client provided the following conditions are met:
The service to be transferred must be active for at least three months.
The service to be transferred must not have any unpaid or overdue invoices.
The service to be transferred must not have any TOS/AUP Violations on record.
The account initiating the transfer must be Active with at least three months of continuous service history.
The account initiating the transfer must be in Good Standing, with no TOS/AUP Violations.
The account receiving the transfer must confirm acceptance of the transfer.
The account receiving the transfer must be Active with at least three months of continuous service history.
The account receiving the transfer must not have any unpaid or overdue invoices.
The account receiving the transfer must not have any TOS/AUP Violations on record.
When a service transfer is accepted, all data on the service is destroyed before it is made accessible by the receiving account.
The client initiating the transfer is responsible for ensuring that all data be securely backed up before initiating the transfer request.
At the Billing Department's discretion, excessive transfer requests may result in an additional Labor Fee per request.
6.3,1 -Immediate type cancellations are processed immediately.
6.3,2 -End of Cycle type cancellations are processed automatically at 4:00 AM GMT -7 on the service's next due date.
Once cancellation has been run on a service, all related data and backups are destroyed, and any associated IP Addresses released
back into the available pool. This process cannot be reversed.
When a service is cancelled before its due date, the remainder of the service's billing cycle is automatically deposited to the
client's account credit balance.
When suspended, a service is brought offline and disabled from being powered on or accessed. No data will be made available,
nor the service brought online, until the situation resulting in the suspension has been resolved.
Upon termination, all related data and backups are destroyed, and any associated IP Addresses released back into the available pool.
This process cannot be reversed.